Service Policy

Effective Date: September 3, 2025
Business Name: The Enchanted Chariot

1. Holiday & Peak Demand Pricing

Due to increased demand during major holidays and peak travel periods, The Enchanted Chariot may apply holiday or peak pricing adjustments to reservations scheduled on or around high-demand dates.

Holiday pricing may apply to, but is not limited to:

New Year's Eve / New Year's Day
Thanksgiving
Christmas Eve / Christmas Day
Independence Day
Major Central Florida event weekends
High-demand theme park travel periods

Holiday pricing adjustments will be communicated during the booking process whenever possible.

The Enchanted Chariot reserves the right to adjust service rates during peak travel periods to maintain service quality and chauffeur availability.

2. Lost Item Policy

Passengers are responsible for ensuring all personal belongings are removed from the vehicle at the conclusion of service.

The Enchanted Chariot is not responsible for lost, forgotten, or damaged items left inside vehicles.

If an item is located after a trip:

Customers may contact the company to arrange retrieval
Return delivery may be subject to a service or shipping fee

Unclaimed items may be discarded or donated after 30 days if no retrieval arrangements are made.

3. Chauffeur Gratuity

Gratuity for chauffeurs is not included in the base service price unless explicitly stated during booking.

An 18% gratuity is recommended, which reflects the standard practice within the luxury chauffeur and limousine industry.

Gratuities may be:

Added at the time of booking
Provided at the conclusion of service
Added to the final invoice when applicable

Gratuities are distributed directly to chauffeurs in recognition of their professionalism and service.